Responsible Gaming
at joyabaje

1 Our Commitment to Safe Play

joyabaje is built on the belief that online gaming should be a source of entertainment — not a source of stress, financial hardship, or personal harm. We serve players across Bangladesh and understand that, for the overwhelming majority, betting on cricket, spinning slots, or enjoying live casino games is a fun leisure activity enjoyed responsibly alongside everyday life.

However, we also recognise that a minority of players can develop patterns of gambling that become harmful. Our responsible gaming programme exists to identify those players early, provide practical tools that restore control, and connect those who need it with professional support. This commitment is not a legal formality — it shapes how we design our platform, train our customer support team, and interact with every player who contacts us with concerns.

We ask every player to approach gambling on joyabaje with the following principles in mind:

• Gambling is entertainment, not a way to earn money or recover financial losses;
• Never gamble more than you can comfortably afford to lose;
• Set a budget before you play and stick to it, regardless of outcomes;
• Take regular breaks and never gamble when tired, stressed, or under the influence of alcohol;
• Keep gambling separate from your work, family, and financial responsibilities;
• Reach out to our support team the moment gambling stops feeling fun.

2 18+ Age Restriction Policy

joyabaje operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, or place any wager on our platform. This rule applies to all products including cricket betting, live casino, slots, MT Live, and Win Drop.

Age verification is a mandatory part of the account registration and KYC (Know Your Customer) process. Players are required to provide a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — confirming they are aged 18 or above. Accounts that cannot be verified as 18+ will be suspended and any pending withdrawals held pending review.

2.1 Protecting Minors from Gambling

If you share a device with family members who are under 18, we strongly encourage you to:

• Use a device PIN, fingerprint lock, or password that minors cannot access;
• Log out of your joyabaje account after every session;
• Enable parental control software such as Net Nanny, Qustodio, or equivalent tools on shared devices;
• Never share your account credentials with younger family members.

If you suspect that a minor has accessed or attempted to access a joyabaje account, please contact our support team immediately at support@joyabaje. We will investigate promptly and take appropriate action, including account suspension and refund of any funds deposited by the minor.

3 Deposit & Spending Limits

One of the most effective responsible gaming tools available on joyabaje is the ability to set hard limits on how much you deposit or lose over a defined time period. These limits act as a financial guardrail that keeps your gambling spend within a budget you have chosen calmly, before any session begins.

3.1 How to Set Your Deposit Limit

Deposit and loss limits can be configured directly in your account settings under the "Responsible Gaming" section. You can set limits at three intervals:

• Daily limit: Maximum total deposit amount within any 24-hour period;
• Weekly limit: Maximum total deposit amount within any 7-day rolling window;
• Monthly limit: Maximum total deposit amount within any 30-day rolling window.

Limits apply across all payment methods — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other connected Bangladeshi payment channels. You cannot bypass a daily deposit limit by switching payment methods.

3.2 Changing or Removing a Limit

Reducing a deposit limit takes effect immediately. If you lower your daily deposit limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment you save the change.

Increasing or removing a deposit limit is subject to a mandatory 7-day waiting period. This cooling-off window is intentional — it prevents impulsive decisions made during an active session from undermining the protection the limit provides. If you submit a request to increase your limit and change your mind within 7 days, you can cancel the increase request and your original lower limit will remain in force.

4 Time-Out & Cool-Off Features

joyabaje provides two related tools for players who feel they need a short break without committing to a full self-exclusion: the session time limit and the cool-off period. Both are designed to interrupt gambling behaviour at the moment it may be becoming excessive.

4.1 Session Time Limits

A session time limit automatically ends your active session after a period you have defined in advance — for example, 1 hour, 2 hours, or 3 hours. When the limit is reached, you will receive an on-screen notification and be logged out. You may log back in after a short mandatory break, but the session counter will reset and any further time beyond your daily session limit will again trigger a log-out.

Session time limits are particularly useful for players who find that time passes quickly during live cricket betting or slot sessions. Setting a time budget is as important as setting a money budget.

4.2 Cool-Off Periods

A cool-off is a temporary account suspension lasting between 24 hours and 30 days. During a cool-off:

• You cannot log in to your account;
• You cannot place bets or make deposits;
• Pending withdrawals will still be processed normally;
• Your account data and balance are preserved and will be available when the cool-off ends;
• The cool-off cannot be shortened once activated, regardless of the reason.

To activate a cool-off, go to Account Settings → Responsible Gaming → Cool-Off, select your preferred duration, and confirm. The suspension takes effect within minutes. You may also request a cool-off by contacting our 24/7 support team at support@joyabaje.

5 Self-Exclusion Programme

Self-exclusion is the most comprehensive player protection measure available on joyabaje. It is designed for players who feel that gambling is causing significant harm to their finances, mental health, relationships, or daily functioning — and who need a firm, extended break from gambling entirely.

5.1 Self-Exclusion Periods

joyabaje offers the following self-exclusion durations:

• 6 months — recommended for players who need a meaningful break while retaining the option to return;
• 1 year — suitable for players experiencing moderate gambling-related harm;
• 2 years — for players with significant gambling problems who need sustained distance from the platform;
• Permanent exclusion — for players who do not wish to gamble on joyabaje again. This option is irreversible.

5.2 What Happens During Self-Exclusion

Once self-exclusion is activated on your joyabaje account:

• Your account is immediately closed and you are logged out;
• Your account balance at the time of exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer) within 5–10 business days;
• Any pending bonus amounts or promotional credits are forfeited;
• You will be removed from all marketing communications immediately;
• Any attempt to register a new account on joyabaje during the exclusion period will be detected and the new account closed;
• The exclusion period cannot be shortened or reversed under any circumstances.

5.3 How to Activate Self-Exclusion

1. 1Log in to your joyabaje account and navigate to Account Settings;
2. 2Select the "Responsible Gaming" tab and choose "Self-Exclusion";
3. 3Choose your exclusion duration (6 months, 1 year, 2 years, or permanent);
4. 4Read and confirm the self-exclusion terms, including the no-reversal clause;
5. 5Submit the request. Your account will be suspended within minutes and a confirmation email will be sent to your registered address.

If you are unable to log in or would prefer not to access the platform to request self-exclusion, contact our support team directly at support@joyabaje with the subject line "Self-Exclusion Request" and include your registered email address and preferred exclusion duration. Our team will process the request without requiring you to log in.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop gambling problems are not aware of the change until significant harm has already occurred. joyabaje encourages every player to familiarise themselves with the following warning signs — in yourself and in people you care about.

6.1 Behavioural Warning Signs

6.2 Financial Warning Signs

Financial warning signs are often the most concrete indicators that gambling has moved beyond entertainment:

• Regularly exceeding your self-imposed gambling budget;
• Accumulating debt that is directly or indirectly connected to gambling;
• Neglecting essential expenses (rent, food, utilities, school fees) due to gambling losses;
• Requesting frequent withdrawals from savings or investment accounts to fund gambling;
• Feeling a sense of financial relief only when gambling, rather than through income or savings.

If any of the above signs resonate with your experience, we strongly encourage you to activate a cool-off or self-exclusion immediately and reach out to one of the support resources listed in Section 8 of this page.

7 Self-Assessment Checklist

8 Getting Help & Support Resources

If gambling has become a problem for you or someone you care about, you do not have to face it alone. joyabaje's support team is available 24 hours a day, 7 days a week, at support@joyabaje. Our team can activate a cool-off or self-exclusion instantly and can connect you with appropriate support resources in Bangladesh.

8.1 Contacting joyabaje Support

To get immediate help from our responsible gaming team:

• Email support@joyabaje with the subject line "Responsible Gaming Help";
• Include your registered account email and a brief description of your concern;
• Our team will respond within 1 hour and can apply a cool-off or self-exclusion immediately on your behalf, without requiring you to log in.

8.2 Professional Counselling

For players in Bangladesh who need professional psychological or financial counselling related to gambling, we recommend seeking support from qualified mental health professionals or financial counsellors in your area. Kaan Pete Roi (কান পেতে রই) is a Bangladesh-based mental health helpline that provides confidential support in both Bangla and English. Their team can refer you to appropriate counselling services for gambling-related concerns.

8.3 Supporting a Family Member

If you believe a family member or friend is experiencing problem gambling, the most helpful steps you can take are:

• Approach the conversation with empathy and without judgement — problem gambling is a recognised behavioural condition, not a moral failing;
• Encourage the person to self-exclude from joyabaje and any other gambling platforms they use;
• Offer to accompany them to speak with a mental health professional;
• Seek support for yourself — being close to someone with a gambling problem can be emotionally taxing, and you deserve support too.

8.4 Financial Recovery Guidance

Gambling-related financial difficulties can feel overwhelming, but they are recoverable with the right support. If you are in Bangladesh and struggling with gambling-related debt, consider reaching out to:

• Your bank's financial counselling service — most major Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank, City Bank, and Islami Bank offer free financial advice to account holders;
• A qualified financial adviser or debt counsellor in your city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal);
• Community support organisations in your local area that assist with financial hardship.